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  • Consumer Protection WA Publications

Consumer Protection publications raise awareness of consumer rights across a broad range of topics including renting a home, buying and selling goods or services, agreeing to contracts, avoiding scams, buying motor vehicles, and maintaining product safety awareness especially where children are concerned.  

Below are links to some of our most popular publications downloadable in digital format (PDF), but we have many more available! Please visit the Consumer Protection website to access all of our consumer rights information. 

Some publications listed below are also available in printed format - look for "print version also available". To order any of those publications please contact us at consumereducation@dmirs.wa.gov.au with the publication name, quantity (maximum 20 of each), and your mailing address and contact information.

Consumer Protection

How Consumer Protection can help

Consumer Complaints

Complaints and conciliation - a guide for consumers

Dispute with a business? A consumer guide to finding help - print version also available

Businesses

Consumer issues for farmers

Consumer Rights

Contracts: Information you need to know (consumers)

Shopping

A consumer’s guide to buying a pet

Your rights when buying something (links to ACCC website) - available in Arabic, Chinese simplified, Greek, Italian, Spanish, Filipino, Vietnamese

Product safety for consumers

Furniture stability fact sheet

Home safety for baby – takeaway tips

Portable pool safety factsheets - available in Arabic, Greek, Italian, Traditional Chinese, Vietnamese

Product safety publications for consumers

Quad bike safety – what you need to know

Cars, boats and motorbikes

Buying a car: a buyer’s checklist

Does your vehicle need repairs? Tips for consumers

Repairs to your motor vehicle

Thinking of purchasing a new car? Tips for consumers

Tradespeople and services

Do Not Knock stickers - print version only

Prepaid funeral checklist for consumers

Scams

Little Black Book of Scams (links to ACCC website) - print version available from Consumer Protection

WAScamNet website

WAScamNet postcards - print version only

Aboriginal consumers

Ask Us: Book up

Ask Us: Buying big ticket items

Ask Us: Door-to-door sales

Ask Us: Estimates and quotes fact sheet

Ask Us: Got a question – Protection for Indigenous consumers

Ask Us: It’s ok to walk away poster

Ask Us: Mobile phones

Ask Us: Unfair trading and you

Ask Us: Your rights when shopping

Be smart – buy smart

Non-English speaking consumers

My consumer rights posters and flash cards – available in Arabic, Dinka, English, Farsi, Karen, Nepalese, Tamil

People with disability

Information for consumers with disability

Housing and accommodation

Buying and selling a home

Home buyers assistance account a guide for first home buyers

Investment property ownership factsheet

Real estate consumer publications

Renting a home

Boarders and lodgers – a guide to your rights and responsibilities - print version also available

Renting a Home in WA – a tenant's guide

Renting out your property: an owner’s guide

Safe Tenancy WA – Flyer (tenants) - print version also available

Safe Tenancy WA – advice for landlords (booklet) print version also available

Residential Parks

Park Living information booklet - print version also available

Seniors Housing

Moving in with your family - Multigenerational living and 'granny flat' arrangements (guide) - print version also available

Seniors Housing Options Now and in the Future print version also available

So you're thinking about moving into a retirement village

Your Home: a guide to housing options for people over 55


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