Consumer Protection publications raise awareness of consumer rights across a broad range of topics including renting a home, buying and selling goods or services, agreeing to contracts, avoiding scams, buying motor vehicles, and maintaining product safety awareness especially where children are concerned.
Below are links to some of our most popular publications downloadable in digital format (PDF), but we have many more available! Please visit the Consumer Protection website to access all of our consumer rights information.
Some publications listed below are also available in printed format - look for "print version also available". To order any of those publications please contact us at consumereducation@dmirs.wa.gov.au with the publication name, quantity (maximum 20 of each), and your mailing address and contact information.
Consumer Protection
How Consumer Protection can help
Consumer Complaints
Complaints and conciliation - a guide for consumers
Dispute with a business? A consumer guide to finding help - print version also available
Businesses
Consumer Rights
Contracts: Information you need to know (consumers)
Shopping
A consumer’s guide to buying a pet
Your rights when buying something (links to ACCC website) - available in Arabic, Chinese simplified, Greek, Italian, Spanish, Filipino, Vietnamese
Product safety for consumers
Furniture stability fact sheet
Home safety for baby – takeaway tips
Portable pool safety factsheets - available in Arabic, Greek, Italian, Traditional Chinese, Vietnamese
Product safety publications for consumers
Quad bike safety – what you need to know
Cars, boats and motorbikes
Buying a car: a buyer’s checklist
Does your vehicle need repairs? Tips for consumers
Thinking of purchasing a new car? Tips for consumers
Tradespeople and services
Do Not Knock stickers - print version only
Prepaid funeral checklist for consumers
Scams
Little Black Book of Scams (links to ACCC website) - print version available from Consumer Protection
WAScamNet postcards - print version only
Aboriginal consumers
Ask Us: Buying big ticket items
Ask Us: Estimates and quotes fact sheet
Ask Us: Got a question – Protection for Indigenous consumers
Ask Us: It’s ok to walk away poster
Ask Us: Unfair trading and you
Ask Us: Your rights when shopping
Non-English speaking consumers
My consumer rights posters and flash cards – available in Arabic, Dinka, English, Farsi, Karen, Nepalese, Tamil
People with disability
Information for consumers with disability
Housing and accommodation
Buying and selling a home
Home buyers assistance account a guide for first home buyers
Investment property ownership factsheet
Real estate consumer publications
Renting a home
Boarders and lodgers – a guide to your rights and responsibilities - print version also available
Renting a Home in WA – a tenant's guide
Renting out your property: an owner’s guide
Safe Tenancy WA – Flyer (tenants) - print version also available
Safe Tenancy WA – advice for landlords (booklet) - print version also available
Residential Parks
Park Living information booklet - print version also available
Seniors Housing
Moving in with your family - Multigenerational living and 'granny flat' arrangements (guide) - print version also available
Seniors Housing Options Now and in the Future - print version also available
So you're thinking about moving into a retirement village
Your Home: a guide to housing options for people over 55